Bauer Pottery Tabletop Wrought Iron Pot Stand

Sale Terms and Conditions

Excludes trade accounts, tile and iron section and all custom work.  Discounts cannot be combined with any other offers.

What is your return policy?

30 day return policy on stock items returned in new uninstalled condition.  A 20% restock fee will apply on returns over $500.  Exchanges are ok within 30 days as long as it is the same quantity of items purchased.  No restock fees on exchanges.  Shipping and handling charges are non refundable.  It is the buyers responsibility to contact us for a RMA number within 30 days from receiving the product.  An RMA number is only good for 10 days from receiving it and products must be returned within 10 days to receive a refund.  Any orders received after the 10 day RMA cycle will be returned to the buyer with no refund accepted.  A return label is emailed upon buyers request.  Buyer will be charged for return shipment unless item was defective.  No refunds given after 45 days.  No exceptions.  All sales final on actual drapery rod lengths and custom hammered address plaques.  All sales final on any custom items and custom alterations to existing designs or products. 

Why do I need a Signature Confirmation?

Due to package theft  (aka porch pirates) we require a signature confirmation on ALL custom items and on standard orders over $500.  We apologize for the inconvenience, but it is our responsibility to get your order safely delivered.  If you would like to waive this option please contact us immediately before or after ordering.  Thank you for understanding.

Do you offer free shipping?

Free shipping is only available when we are having a promotion.  It is the buyers responsibility to pay for returns.  The customer may request a return label, but will be charged and deducted from the return. 

Do you offer expedited shipping?

NO.  Due to issues with all the shipping companies not delivering on time we do not offer any expedited services anymore.   WE are not a large corporation and our products are handmade in small batches so please be patient.

How soon will I receive my order?

Most stock items ship within 3-14 business days.  We try our best to keep items in stock, but inventory fluctuates due to multiple platforms we sell on.  If their is going to be a longer delay, you will be notified..  Custom orders can range from 2-14 weeks depending on openings.  Contact us for details.

Can I pick up my order from your studio?

Yes.  Simply click the pick up option during checkout.  We will notify you when your order is ready for pick up.  Please do not try and come by our studio before notification.   

If I want to order a hardware sample do I get charged for a restock fee?

No.  You may order up to 5 different cabinet hardware samples and not be charged for any fees.  Shipping and handling are non-refundable.  It is the buyers responsibility to pay for returning samples.  You can request a return label which will be deducted from the customers refund.  Return policy on samples is the same as our standard.  30 days.

Do you ship internationally?

No international orders at this time. 

Can I order finish samples?

Yes contact us at: bushereiron@att.net for details on receiving free finish samples. 

What color is Wax?

Go to our new Finishes page for more info. Link in the menu bar on top.

What is the difference between ordering a sample or a finish sample?

A sample is an actual piece of product we make.  Knob, pull, etc.  A finish sample is just a small sample of iron textured with the finished color applied.  Wax finish is the natural color of the iron which is a very dark grey.  So dark it looks almost black in dark lighting.  This is a traditional way of protecting metal which was used by blacksmiths before paint was invented.

Do you make custom items or custom requests?

Yes we make custom items although our timelines can be 2-14 weeks.  Please email and tell us what your looking to have made.  Along with dimensions of item, picture or sketch if possible, ETA and quantity of item.  Budget if possible.  This information will help speed up the quote process. Look on our Custom page for a variety of pictures of items we have made.

Are you open to the general public?

No we are not open to the general public.